Cheshire Peaks & Plains Housing Trust - Repairs Completed In “One hit”

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Performance

To Provide High Quality Homes

To work with partners to deliver thriving neighbourhoods

To invest in staff to deliver high performance

To exceed customer expectations

To secure value for money

HOW DO I:

History (Last 3 pages visted)

Repairs

This graph shows the percentage of repair jobs that were completed in a single visit

	Year End 07	Year End 08	Year End 09/10	Apr - May	Apr - July	Apr - Sept	Apr - Nov	Apr - Jan	Apr - Mar
Jobs Done in Single Visit Actual	82.10%	84.24%	94.89%	92.71%	–	–	–	–	–
Jobs Done in Single Visit Target	84.00%	84.00%	87.04%	88.04%	–	–	–	–	–

At the end of May we continued to exceed our target for the percentage of repairs jobs done in a single visit.

This graph shows the percentage of emergency, urgent and routine repairs completed in time.

This graph shows the percentage of repair appointments that were made and kept