Cheshire Peaks & Plains Housing Trust - Calls Responded To Within 60 seconds

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Performance

To Provide High Quality Homes

To work with partners to deliver thriving neighbourhoods

To invest in staff to deliver high performance

To exceed customer expectations

To secure value for money

HOW DO I:

History (Last 3 pages visted)

Community Support

This graph shows the percentage of community support calls answered within 60 seconds.

	Year End 07	Year End 08	Year End 09/10	Apr - May	Apr - Jul	Apr - Sept	Apr - Nov	Apr - Jan	Apr - Mar
Calls Responded to in 60 Secs	96.90%	94.37%	98.65%	98.96%	–	–	–	–	–
Call Response Target	98.50%	98.50%	97.50%	98.50%	98.50%	98.50%	98.50%	98.50%	98.50%

We have achieved our target of answering community support calls within 60 seconds.

This graph shows levels of customer satisfaction with our Community Support emergency response.