At Cheshire Peaks & Plains Housing Trust we want to make sure that your home is suitable for your needs. We recognise that your needs may change due to illness or disability, and that as a result you may require alterations to allow you to make the most of your home. This leaflet outlines the sort of adaptations that are available and how to apply for them.

Cheshire Peaks & Plains Housing Trust have a dedicated Money Advisor within the Housing Options Team who can provide free, confidential, independent advice and assistance on all welfare benefits issues and debt management to people living or working in the Macclesfield borough.

Anti-social behaviour can take many forms, ranging from serious violence, racial harrassment and drug related activities to more everyday incidents like noise and litter. This leaflet outlines how the Trust deals with anti-social behaviour and neighbourhood nuisance.

Our Community Support Service aims to give our customers the freedom to live independently with the peace of mind that comes from knowing that help is at hand whenever you need it. The service is available 24 hours a day, every day of the year. It is open to anyone who feels they would benefit from the service – there are no age restrictions and you do not need to be referred by anyone in order to be eligible.

At Chesire Peaks & Plains Housing Trust we are committed to delivering the best possible services to meet the needs of our customers. You can help us to do this by letting us know your views on the services we provide. This leaflet explains how to make a compliment, comment or complaint and outlines our procedures for dealing with complaints.

Here at Cheshire Peaks & Plains Housing Trust we can provide a wide range of training courses for our customers. Some of our courses are designed to help residents become more involved in the running of the Trust, whilst others aim to pass on useful skills to help you make the most out of your home. This leaflet gives an outline of the courses currently available.

There are many forms of domestic abuse including emotional, physical, mental and sexual. If you (or someone you know) are suffering from domestic abuse or violence and need to leave your partner, the Housing Options Team, based within Cheshire Peaks & Plains Housing Trust, can provide practical help and advice. This leaflet provides more information on the services available.

Under the Housing Act 1996, Macclesfield Borough Council has certain responsibilities towards people who are homeless or threatened with homelessness. Cheshire Peaks & Plains Housing Trust has agreed to assist the council to perform its duties under the Act. This leaflet gives more information on how homelessness applications are considered.

This leaflet contains information on how to apply for a home with the Trust, including guidance on how to complete the application form.

At Cheshire Peaks & Plains Housing Trust, our core value is that everything we do is about you, our customers, and so we are committed to providing the best possible customer service at all times.

The Trust is committed to delivering services to our customers to a high standard. The Service Standards we aim to achieve are detailed in this Customer Charter. If the Trust fails to meet these standards, please let us know so that we can make improvements to our services.

At Cheshire Peaks & Plains Housing Trust, our core value is that everything we do is about you, our customers, and so we are committed to providing the best possible customer service at all times. This leaflets outlines our service standards for all our business areas, which tell you what you levels of service you can expect from us.

Our tenants are charged rent to live in their home. This rent covers the costs of the services we provide, including repairs and improvements, so it is very important that everyone pays their rent on time. This leaflet explains the different ways to pay your rent and what to do if you are struggling to pay.

This leaflet gives more information onTrustFix, which is a service provided by Cheshire Peaks & Plains Housing Trust to help tenants carry out small jobs both inside and outside the home. It is designed to help our older and vulnerable tenants who are unable to carry out these jobs for themselves.