How do I pay my rent or service charge?
How  do I request a repair?
How do I get help with nuisance and anti-social behaviour?

How to pay your rent or service charge:

There are many ways for customers to pay their rent. If you are struggling to pay, have concerns about debt, want advice on claiming benefit or have any other questions about your rent, please contact the Income Team on 0800 012 1311. We can help if we are made aware of the problem.

• Direct Debits
  This is by far the easiest way to pay rent, as it automatically comes out of your account. It is available on the 15th of each month, which is due to be expanded to other dates soon. 
• Standing Order
  Standing order payments can be made directly from a bank or building society, weekly, fortnightly, 4 weekly or monthly. 
• At a Post Office, Paypoint or PayZone outlet
  You can use your Trust Allpay Payment Card at any Post Office, or any retail outlet displaying the PayPoint or PayZone sign, which includes shops such as Woolworths. A list of all the outlets where the card can be used is available from the Trust. 
• On the Internet 
  You can make debit card payments online with your Trust Allpay Payment Card.
• By telephone
  You can call 0870 243 6040, 24 hours a day to make a payment using a debit card. This is an Interactive Voice Response system.
• By post 
  You can pay by cheque through the post. Cheques should be made payable to Cheshire Peaks & Plains Housing Trust Limited and sent to our Ropewalks office. Please ensure your name, address and customer reference number is written on the reverse of the cheque. Cheques cannot be post dated, and cash should not be sent. 

How to request a repair

There are several ways to report a repair: 

• Customer Services Freephone – 0800 012 1311
• Via our website
• Email us at trust@cppht.com

When you report a repair the amount of time we take to do the work will depend on the priority group it falls into. This can vary from an emergency repair such as a major electrical fault, which will be done within 24 hours, through to planned work such as gutter cleaning which will be done within 6 months. When you call us to report the repair, you will be told which category the repair falls into and how long it will take it be completed.

Some repairs are not our responsibility and there are some things that we will charge for due to damage or negligence. Again, we will advise you of this when you call. 

How to get help with nuisance and ASB

If you are experiencing noise, nuisance or harassment from your neighbours, you may want to report this as anti-social behaviour. We take all reports of anti-social behaviour very seriously. We are working hard to try and reduce these problems, taking swift action to challenge behaviour and support victims. 

We have a dedicated Enforcement Team who specialise in this area. They can offer advice and support on a large variety of issues, from simple mediation through to legal intervention. Since the Trust was established they have completed successful legal action against several perpetrators resulting in injunctions or evictions. Some of these cases have brought resolution to situations that have gone on for years, causing considerable worry and upset to local residents.

If you are the victim of anti-social behaviour, we will do everything it can to support and help you. We respect the confidentiality of all witnesses, and can take steps that will make a real difference. Please call 0800 012 1311 and speak to us in confidence.