Our Community Support Service is committed to giving our customers the freedom to live independently with the peace of mind that comes from knowing that help is at hand whenever you need it.  The service is available 24 hours a day, every day of the year.  It is open to anyone who feels they would benefit from the service – there are no age restrictions and you do not need to be referred by anyone in order to be eligible.

What services are provided?

Our Community Support Service offers a range of service options to suit your individual needs, including:

·                  Our Lifeline service, which includes 5 levels of care

·                  Community Plus scheme

·                  Telecare services

·                  ACE card

·                  Home Alone scheme

 

Lifeline service

This includes access to a 24 hour emergency alarm system, which is fitted in your property so that if anything happens you can call for help immediately.  All you need is a telephone line and a power socket, and we will do the rest.

You can call for help by either pressing the button on your emergency alarm or by pressing a pendant alarm button that you can wear around your neck at all times.

Calls are answered by one of our fully trained operators who will assess the situation.  Depending on your needs, they will respond by calling emergency services, sending one of our specialist Community Support Officers out to help or contacting your family to alert them to the situation.

You can also receive regular calls and visits from our Community Support Officers to check on your wellbeing. You can choose the level of service you receive.  The following levels of service are available:

Level of service	Details of service provided	Cost from April 09
5*	24 hour, 365 day monitoring including a physical response from a Community Support Officer in an emergency and a daily visit from the officer to check on your health & wellbeing and to test your equipment on a monthly basis.	£14.88 & VAT per week
4*	24 hour, 365 day monitoring including a physical response from a Community Support Officer in an emergency and a weekly visit from an officer to assess your health & wellbeing and to test the equipment on a monthly basis.	£11.56 & VAT per week
3*	24 hour, 365 day monitoring including a physical response from a Community Support Officer in an emergency, and a monthly visit from an officer to include testing the equipment.	£9.36 & VAT per week
2*	24 hour, 365 day monitoring including a physical response from a Community Support Officer in an emergency.	£7.17 & VAT per week
1*	24 hour, 365 day monitoring. On receiving a call for assistance, the Control Centre will contact family, friends or the emergency services to respond, not the Community Support Officers. Please note that this is only available if you have at least 3 named contacts willing to respond to calls day or night.	£3.85 & VAT per week
Please note that all the above options include the installation, rental & maintenance of the equipment.

 

 

If you are a customer in our specialist housing for older people, you will automatically receive our Lifeline service. For more information on this type of housing, please see our ‘Housing for Older People’ information leaflet.

 

Community Plus Scheme

This service is designed for our Lifeline customers who need some additional short term support, for example if you are recovering from an illness or if your carer is away on holiday.  In addition to your usual level of service, you will receive a daily visit from one of our Community Support Officers to check on your wellbeing.  The service is offered for a minimum of one week and from then on a daily basis.

Telecare services

If you would like additional support and reassurance whilst continuing to live in your own home, our range of telecare sensors could be an ideal solution.  There are a wide range of sensors available, all designed to automatically detect if something is wrong with you or in your home.  These include fall detectors, flood detectors, infra-red sensors to monitor movement, smoke detectors, gas shut off systems and sensors that monitor when you are in bed. Any combination of sensors can be fitted in order to tailor to your individual needs.

If the sensors detect that something is wrong or out of the ordinary, they will automatically alert our staff who will respond accordingly.

ACE card

Our ACE (Alert Card for Emergencies) card scheme has been designed to provide additional support for those who depend on a carer.  The card is issued to carers and contains a contact telephone number to be used in the event of an emergency.  If anything should happen to the carer, one call to this number will activate a pre-arranged plan of action to arrange care for the dependent person.

Home Alone scheme

If you are not a Lifeline customer, you can still receive short term support from our Community Support team.  This might be suitable if you have recently been sent home from hospital or have had an illness, and you would like to have additional help on hand whilst you recover.  This service will provide you with access to a Lifeline alarm with a 24 hour a day response from our trained operators.  This also includes a daily visit from one of our Community Support Officers to check on your wellbeing.

For your information

·         Please note that for our joint protection all telephone and alarm calls are recorded and may be monitored

·         All personal data is stored on a secure computer system in accordance with the Data Protection Act

·         Privacy and confidentiality are maintained within all aspects of the service

 

Our Service Standards

• We will offer you a tiered service, assessed against your needs
• We will offer an additional visit the following day after a hospital discharge
• Will will carry out a safe and well call the following day after a call is reported
• We will carry out a follow up visit following installation of equipment within seven days
• We will carry out a follow up visit the next day after an emergency call out.

Want to find out more?

You should contact us directly on Freephone 0800 012 1311 (it may be cheaper to call 0330 440 9707 from a mobile), email trust@cppht.com or write to Cheshire Peaks & Plains Housing Trust, Ropewalks, Newton Street, Macclesfield, SK11 6QJ