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The Trust provides a full menu of opportunity for its residents to become more involved. If you are interested in getting involved with the Trust, please contact the Community Initiatives Team on 0800 0121311 or email us at: getinvolved@cppht.com. You could take part in one of the following:
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- Residents Register - This is a Database made up of a number of residents who have agreed to be included on a register allowing the Trust to contact them on an ad-hoc basis. The Residents’ Register provides interested residents with the opportunity to be involved in various ways at a level that they feel comfortable with.
- Estate Walkabouts - We have introduced a series of estate walkabouts where residents, staff and local agencies including the police, are invited to walk a neighbourhood to identify areas of concern. It is an ideal opportunity for residents to meet with Trust representatives on site and discuss how their input can lead to improvements being made.
- Mystery Shopping - Interested customers are trained to become ‘mystery shoppers’. They carry out a number of checks to test the quality of front-line Trust services from the customer’s point of view with aim of working with the Trust to improve services.
- Sheltered Scheme Meetings - The Sheltered Housing Forum consists of residents from the Trusts eleven sheltered schemes and meets on a quarterly basis to receive information on the sheltered housing service and to comment on planned service improvements. Regular informal meetings are also held in sheltered schemes, led by the Community Support Co-ordinator and are attended by representatives from the Neighbourhood Team and other departments within the Trust. The meetings give residents the opportunity to discuss planned events in each scheme and to propose new activities.
- Focus Groups – Residents are invited on an ad-hoc basis to participate in service related focus groups. The issues raised are followed up by the Service Improvement Groups with a view to improving the Trust’s service to its customers.
- Plain Language Panel - This group of staff and residents meet as and when required to decide on the grammar and content of the quarterly residents’ magazine and all correspondence that goes out to more than 250 residents.
- Service Improvement Groups - These groups meet regularly to look at how specific services can be improved following Key Lines Of Enquiry guidelines and input from residents.
- Tenant Associations - Many residents are particularly interested in helping to bring about improvements in their local area. The Trust actively supports and encourages the formation of Tenants & Residents Associations, both informal and formal, to enable residents to improve their communities. We can provide advice, printing, a grant and training to enable residents to run their association in an effective manner and represent their community in a meaningful way.
- The Tenants’ Panel - The Tenants’ Panel was established as a sounding board of customer opinion pre transfer and to give feedback on services, policies and procedures. Residents may register on the Panel to become involved. They meet regularly to consider the development of new services, housing policies and to monitor Resident Involvement activity and the organisation’s housing management, complaints handling and Customer Service performance.
- Tenant Board Member – This involves a high level of commitment. The Board comprises of 15 members and includes 5 Tenant Board Members. The Board sets the strategy & direction of the Trust rather than being involved in the day-to-day running. Tenant Board Members stand for re-election every 3 years in rotation, providing an opportunity for new tenants to put themselves forward for selection.
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